L1 Security Engineer - AL

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Join us as an L1 Security Engineer, where your role will be pivotal in delivering exceptional first-level support and incident management while safeguarding our clients' digital landscapes.
• Provide the first level of support (L1) in accordance with Service Level Agreements (SLAs) to both French and international customers.
• Analyze and troubleshoot customer incidents reported by our clients, ensuring timely resolution.
• Engage in proactive monitoring activities, offering support to preemptively address potential security concerns.
• Collaborate effectively with L2, L3, and FTS teams to manage incident escalations and resolutions.
• Handle customer communications, including call handling and case management, while maintaining adherence to SLAs.
• Successful candidates will exhibit the ability to work under varying levels of stress and maintain a professional demeanor at all times.
• Flexibility and adaptability to fit into a fast-evolving cybersecurity landscape are invaluable traits for this role.

You are a dedicated professional with a valid CCNA and a solid understanding of Unix/Linux and Windows systems. Your foundational knowledge of networking protocols, including TCP/IP and DNS, complements your analytical problem-solving skills. With proficiency in both French and English, you demonstrate exemplary customer service and possess strong interpersonal abilities that are vital for effective collaboration.

Your professional skills:
• You hold a valid CCNA, ensuring a solid foundation in networking principles and protocols.
• Good knowledge of Unix/Linux and Windows environments enables effective troubleshooting and support.
• You have a deep understanding of key networking protocols such as TCP/IP, SMTP/POP3, and DNS.
• Your ability to work under pressure ensures you can address multiple tasks efficiently and effectively.
• Strong IT and communications background paired with exceptional problem-solving skills empower you to handle complex challenges.

Your soft skills:
• You are fluent in both French and English, demonstrating excellent communication capabilities.
• Your customer-oriented mindset enables you to provide outstanding service and build lasting relationships.
• Good interpersonal and leadership skills ensure you can collaborate and inspire confidence among colleagues.
• Your time management, organizational, and communication skills allow for effective multitasking in a fast-paced environment.
• You exhibit proactivity and self-motivation, essential traits for success in a dynamic role.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.