Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

In this pivotal role, you will serve as the cornerstone of collaboration between Orange Business and its key clients, ensuring that every interaction is a step towards achieving mutual success and enhanced client satisfaction.
• Act as the primary point of contact between Orange Business and its key clients, managing the overall relationship from identifying needs and goals to delivering optimal solutions.
• Establish a structured governance relationship with clients to secure and enhance customer satisfaction.
• Program manage contract execution, ensuring obligations are delivered and client value is maximized.
• Drive P&L performance optimization throughout the client partnership lifecycle and manage the business performance of customer accounts effectively.
• Identify upselling and cross-selling opportunities to drive revenue growth and enhance service offerings for existing clients.
• Be accountable for the execution of improvement plans as required, targeting enhanced client services and relations.
• Regularly review client performance metrics to identify areas for growth and optimization.
• Collaborate with internal teams to implement strategic changes based on client feedback and market insights.

You bring over ten years of client-facing experience in IT services, with a proven track record in managing top-tier accounts and building strategic client relationships. Your strong advocacy for client interests, combined with your capacity for growth and profitability, positions you as a trusted advisor and ally. With excellent communication skills and an analytical mindset, you are dedicated to understanding and fulfilling client needs while ensuring high-quality service delivery.

Your professional skills:
• Ensure high-quality service delivery by acting as a liaison between clients and internal teams to resolve issues promptly.
• Define and execute revenue-driving strategies for top-tier accounts, aligning client goals with company solutions.
• Foster trust and long-term partnerships through effective relationship management with key clients.
• Analyze client data and report on metrics to inform strategic planning and decision-making.
• Collaborate with cross-functional teams to align account objectives with the overall company vision.

Your soft skills:
• Demonstrate strong capabilities in negotiation and strategic planning.
• Employ excellent interpersonal skills for managing senior-level stakeholders.
• Exhibit strong business and financial acumen, with a clear understanding of market trends.
• Showcase excellent organizational and presentation skills for effective communication.
• Act as a strategic thinker who can innovate and find improved ways of achieving objectives.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.