Technical Solutions Expert

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

To Analyze & contribute end to end voice incidents solution 24x7 on site across all underlying infrastructure/ technologies & to perform VOIP/SIP troubleshooting in order to solve voice related incidents/requests.

Key accountabilities
Perform identification of failure points, troubleshooting and resolution for TDM, Softswitch, VoIP, SIP.
Liaise with the other Equant groups to resolve faults on the network and Customer access lines and equipment.
Log and track faults for voice customers and provide progress update reports until resolution
Liaise with Level 3 support (CTS3) for fault escalation and resolution.
To oversee faults and alarms passed to CTS2 and ensure clearance procedures are applied and followed
To ensure the correct analysis and classification of each fault as it occurs on the network
To keep Management informed of any red alert Customer and Network faults, and initiate escalation procedures to CTS3 as necessary, and provide them with all fault details
To accept Tickets and able to work with other groups and organization to resolve problem within set times.
Any other tasks or projects relevant to job as assigned by the group manager
Activate chronic procedures to Experts and Service Managers as necessary

 

Education, qualifications, and certifications
Engineering degree in telecommunication or Equivalent
Formal certifications (i.e. CCNA-Voice, SIP Certification.)

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.