Senior Solution Expert

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Join us as a Senior Solution Expert, where your expertise will shape transformative solutions, support seamless implementations, and enhance our tech-driven strategies while coaching and inspiring future leaders within our team.
• Act as a subject matter expert, providing domain-specific expertise across multiple applications.
• Deliver end-to-end support for solution implementation, ensuring alignment with business needs.
• Analyze and resolve issues, offering support for tickets in both functional and technical areas.
• Review and deliver technical documentation, including operational procedures and system designs.
• Propose technical solutions that address cross-functional requirements, ensuring quality service.
• Facilitate User Acceptance Testing (UAT) and provide technical support during go-live phases.
• Utilize defect tracking systems to ensure timely resolution of identified issues.
• Offer level 3 support for production issues within defined service level agreements (SLAs).
• Adhere to Software Development Life Cycle (SDLC) processes, supporting regression and integration testing.
• Coach team members on business application knowledge and act as a domain expert.

You are a seasoned professional with a minimum of 5 years in Salesforce Technical/Functional development, and at least two years in a similar role, complemented by degrees such as B.E., B.Tech., MCA, or M.Sc. in Computer Science. Your certifications as a Salesforce Certified Administrator and Dev 501/Platform Developer II enable you to demonstrate strong hands-on experience in advanced configurations, user roles, security settings, and solution delivery from conception through deployment.

Your professional skills:
• Possess a Salesforce Certified Administrator designation or have 5+ years with Dev 501/Platform Developer II certification, supplemented by knowledge in Marketo and marketing cloud.
• Demonstrate advanced configuration skills by managing user roles, profiles, security, and access settings.
• Exhibit strong capabilities in creating and managing custom objects, fields, validation rules, and workflows.
• Show expertise in Salesforce Sales and Marketing clouds, specifically with Marketo.
• Lead end-to-end project delivery encompassing requirement gathering, design, development, testing, and deployment.

Your soft skills:
• Exemplify exceptional written and verbal communication skills, demonstrating fluency in English.
• Prioritize a customer-centric approach that aligns with organizational values.
• Apply keen problem-solving and investigative skills for effective issue management.
• Thrive in fast-paced environments, meeting aggressive schedules with efficiency.
• Demonstrate ability to lead and motivate teams, fostering a collaborative work culture.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.