Digital Coach

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Acts as a Digital Solution Champion being able to guide and assist customer usage as well as to educate on new features and best practices.

Activities:

Support & coach customers in their use of digital technologies,

Assists with digital operations & digital changes

Provides advice on new feature benefits & best practices

Builds training support, and leads virtual classrooms

Provides qualitative feedback on customer experience to improve FAQ, Tutorials, and other online help sections

Customer experience oriented

Excellent Communication skills (writing & verbally) - French and English

Strong empathy for customers AND passion for revenue and growth

Able to learn through digital resources to extend knowledge and skills in the use of new digital systems or features.

Lead project in Agility mode and deal with various counterparts (technical, sales, process, customer, management, …)

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.