L2 Network Engineer - AL

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The L2 Network Engineer - AL role is a Level 2 Network Operations Center Engineer dedicated to Air Liquide operations.
This position is responsible for the technical execution of incident, change, and problem management across the NOC scope, including technologies such as wireless, connectivity, LAN, WAN, DMVPN, and SD-WAN.

The L2 engineer acts as the key technical bridge between L1 operations and L3 experts by:

- Supporting L1 teams in deeper technical investigations and troubleshooting
- Taking ownership of complex network issues requiring L2 expertise
- Escalating to L3 when advanced analysis, vendor support, or design-level intervention is required

The role ensures service continuity, rapid restoration, and operational excellence through structured troubleshooting, proactive coordination, and adherence to operational processes and SLAs.

You are a proactive and reliable NOC Engineer with a strong operational mindset and a passion for solving network issues efficiently. You are naturally curious, detail-oriented, and persistent in troubleshooting, always aiming to identify root causes and prevent recurrence.

Main Characteristics:
1. Analytical and methodical in incident investigation and resolution
2. Curious and eager to learn, with continuous improvement mindset
3. Calm under pressure, able to prioritize during major incidents
4. Strong team player, collaborating effectively with L1, L2, and L3 teams
5. Clear communicator, capable of documenting actions and updates with precision
6. Customer-oriented, focused on service quality and SLA commitment
 

Required Qualifications:
1. Fluent English (spoken and written)
2. Good Spanish (spoken and written)
3. CCNA certification (mandatory)
 

Nice to Have:
Any advanced networking certification (or equivalent level), such as:
1. Cisco CCNP
2. Fortinet NSE
3. Juniper JNCIA/JNCIS
4. Aruba, Palo Alto, or similar vendor certifications
5. Hands-on experience with enterprise technologies such as LAN/WAN, Wireless, DMVPN, and SD-WAN

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment. 

 

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.