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Customer Survey Campaign Manager

Recruiting Locations MA-Sala Al Jadida
Posted Date 10 hours ago(7/29/2026 7:16 AM)
ID
588340
Recruiting Location 1 : City
Sala Al Jadida
Recruiting Location 1 : Country
Morocco

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Customer Survey Campaign Specialist manages the end-to-end process of designing, executing, and analyzing customer surveys. They collaborate with internal teams to identify survey opportunities, plan and launch campaigns, and ensure data accuracy and insightful reporting. The role also involves supporting platform users, maintaining survey systems, and driving continuous improvement through technological innovation. 

Key Responsibilities:

  • Collaborate with internal teams (Marketing, Operations, Sales Channels) to identify new surveys, define interaction moments, and select the most suitable data collection mechanisms (email, questionnaires, etc.).
  • Plan and prepare survey campaigns by extracting, cleaning, and targeting contact data from CRM (Salesforce), ensuring precise segmentation.
  • Script and design customer surveys within the platform to gather relevant feedback.
  • Program automated invitations and reminders to maximize participation.
  • Execute survey campaigns, monitor progress, and adjust to ensure successful completion.
  • Collect and process survey results, managing exports and ensuring seamless data exchange between systems.
  • Develop, customize, and update dashboards for end-users to visualize survey insights effectively.
  • Manage the "close the loop" process by following up on customer feedback, addressing issues, and closing feedback loops.
  • Handle ticketing related to survey responses and customer inquiries to resolve issues promptly.
  • Generate reports and refine dashboards to provide clear, actionable insights to stakeholders.
  • Support platform users through training, documentation, and ongoing assistance.
  • Ensures the relationship with Qualtrics support and Technical Account Manager: submits incident tickets and handles them, share platform issues and opportunities coordinating with Orange France
  • Stay informed about technological advancements and propose innovations to improve survey processes and platform efficiency.

About you

  • You demonstrate rigor and analytical skills
  • You are fluent in English (written and spoken)
  • You have experience in managing customer survey campaigns and are proficient with the technical solutions to execute them:
    • Customer Survey Platform: Qualtrics or similar
    • CRM: ideally Salesforce
  • You are skilled in Excel, particularly in data presentation and graphical formatting. You have knowledge of advanced Excel functions (VBA, PivotTables, Power Query, etc.)
  • You know how to incorporate the needs of internal clients into your activities
  • You are capable of handling a project while respecting objectives related to results, resources, and deadlines
  • You demonstrate initiative and autonomy


You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

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