Voice Engineer - OSC

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

 

key accountabilities : 

• Lead the Fault management of incidents reported by monitoring team and customer facing entities.
• Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrastructure in a proactive manner
• Coordinate with Experts who could take it with OBS Engineering/Planning  Departments to resolve capacity, design and other complex issues within the Network by planning, participating and executing new projects successfully
• Lead the vendor management activities as network operation entity  by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.
• Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.
• Perform risk assessments for IP boundary elements which are connecting Voice elements.
• Provide network operations feedback to the management as well as active participation in Network related projects.
• Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management.
• Knowledge sharing within OBS by using the official data repositories assigned such as Lotus Notes databases, Intranet Web sites, Fault and Change Management tools
• Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution.
• Manage projects related to new software, hardware or services release in the production network (voice and Video).

 

 

decision making: 

• To asses the impact of any network issue and escalate to management appropriately
• To assess the impact and complexity of the problem and engaing right support team for next level support
• To take a decision on change fallback or go ahead based on customer impact and status of the change implementation. 

 

key result / decision areas (outcomes): 

 

1. Provide next level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 1 operational support team to accomplish outstanding Customer experience and to meet organisation specified objectives.
2. Proactive initiatives to alleviate potential risk in the operational network.
3. Problem management to reduce the number of repeated incidents in the network. 
4. Managing the suppliers by technically challenging them to ensure best support for the organisation.
5. Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems.
6. Risk mitigation due to disruptive network changes and ensure continual improvement of Change management activation process.
7. Effective knowledge management of the operatinal team to ensure availability of backbone support for the services offered to OB customers.
8. End to end knowledge sharing for whole iBNF operation teams.
9. More effective backbone support for complex problems.
10. Effective release management with zero impact to operational network.
11. Improved network availability, Improved Change management success rate, and Improved CSAT

 

 

• Very good knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, IMS/IMS Core/Mobile Core etc.
• Sound level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & Virtualized Infrastructure equipment’s & technologies:
• Voice NGN, VoLTE, IMSaaS, Class 4 & 5 Network, Oracle (Acme SBC & Session Router), Ribbon (vSBC/SBC, vPSX & vEMS/RAMP), ATOS/Eviden Gatekeeper Platform, Telco Bridge & NG-Voice.
• Good knowledge on Virtualization, Systems, Scripting & IoT – Rancher, Kunbernets, OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible, Phython & IMS/IMS Core/Mobile Core (would be plus)
• Excellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure.

 

 

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.