Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Main Purpose
The Soft Skills Development Manager is an expert responsible for mapping, assessing, and developing employees’ behavioural and interpersonal skills across the organisation. This role is key to strengthening team cohesion, managerial effectiveness, and the organisation’s ability to adapt to business transformation. Through structured learning programmes, coaching support, and data-driven assessment, the role contributes to embedding a culture of continuous employee development aligned with strategic objectives.
4. Key Duties and Responsibilities
A. Competency Mapping and Framework
Define and continuously develop the organisation’s soft skills competency framework (emotional intelligence, communication, adaptability, leadership, etc.) by job family and level of responsibility.
Ensure alignment of the competency framework with strategic team and client priorities, workforce and skills planning, and organisational transformation initiatives.
B. Assessment and Diagnosis
Design and deploy assessment tools (psychometric assessments, structured interviews, 360° feedback) to identify employees’ strengths and development areas.
Analyse assessment results and formulate actionable development recommendations at individual, team, and organisational levels.
C. Learning Design and Training Delivery
Design and develop blended learning pathways (workshops, coaching, mentoring, e-learning, action learning groups) to strengthen cross-functional behavioural competencies.
Structure development pathways tailored to managers, team leaders, and employees, with a strong focus on practical application and measurable behavioural change.
D. Leadership and Management Development
Support managers in adopting a manager-as-coach approach: active listening, conflict management, constructive feedback, and team engagement.
Design and facilitate leadership development programmes in partnership with internal stakeholders and external providers.
E. Impact Measurement and Continuous Improvement
Define key performance indicators (KPIs) to assess the effectiveness of soft skills programmes on performance, engagement, and talent retention (Kirkpatrick model and other relevant approaches).
Leverage data, learner feedback, and business outcomes to continuously improve learning solutions and programmes.
F. Collaboration and Governance
Work closely with HR Business Partners, operational managers, and Learning & Development (L&D) teams to ensure the sustainable integration of development and learning solutions into day-to-day practices.
Ensure standardisation, quality, and version control across all learning content, materials, tools, and assessment solutions.
Ensure the regular update and continuous improvement of knowledge platforms and Talent Empowerment Center (TEC) spaces, ensuring content remains relevant and accessible.
Provide ad hoc support in the design, structuring, and improvement of technical documentation, based on operational needs and identified priorities.
Act as back-up for the TEC Lead during absences, leave, or business travel, ensuring continuity of activities and follow-up of TEC priorities.
Lead the preparation, coordination, and distribution of the newsletter, ensuring the quality, consistency, and relevance of communications.
Own the Soft Skills onboarding journey for new employees, from initial integration through to the acquisition of the expected behavioural and communication fundamentals.
Working Conditions
Full-time position with a hybrid working model (on-site / remote).
Based in Mauritius.
Availability to travel as required.
Education
Master’s degree (or equivalent Bac+4/5) in Human Resources, Occupational Psychology, Education Sciences, or Business Management.
Certification in coaching, facilitation, or behavioural assessment is highly desirable.
Experience
Minimum 3 to 5 years of experience in talent development, Human Resources, Learning & Development, or corporate coaching.
Proven experience in designing and delivering soft skills or leadership development programmes in a corporate environment.
Technical Skills
Strong command of learning design and facilitation methodologies (Co-development, Design Thinking, Action Learning).
Proficiency in psychometric and behavioural assessment tools (MBTI, DISC, Process Com, Hogan, etc.).
Knowledge of LMS platforms and modern HRIS tools used to track development pathways.
Expertise in PowerPoint and Excel (for tracking, dashboards, and data-driven insights).
Excellent written and verbal communication skills in French; English is a major asset.
Behavioural Competencies
Strong emotional intelligence and genuine empathy — ability to build trust and create a psychologically safe learning environment.
Excellent facilitation, coaching, and interpersonal communication skills.
Analytical mindset and creativity to design engaging, high-impact learning experiences.
Strong managerial presence and the ability to influence and align a wide range of stakeholders.
Delete
Description Type
Employer Promise
Description ID
Employer Promise
Visibility
Internal and External
You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Software Powered by ICIMS
www.icims.com